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Customer Service Representative- Great Lakes

October 13, 2010 - January 15, 2011
Location:Troy, MI
Salary Range:DOE
Exempt/Non-Exempt:Non-Exempt
Benefits:Medical, Dental, Vision, FSA, 401(k)
Employment Type:Full Time
Department:Customer Service
Description:Carl Zeiss Vision is a worldwide leader in developing eyeglass lens designs, coatings and materials. Through intensive research and development, Carl Zeiss Vision continually creates innovative new products that bring better vision to people in all aspects of their lives-- all around the globe. We are currently recruiting for a Customer Service Representative at our Troy, MI location. Prior optical experience preferred
Duties:Customer Service main contact for key account Inbound/Outbound customer telephone calls New Data Entry/Processing orders Job tracking, expediting, and reporting Process job reports in Lab Management Software (DVI)
Qualifications:High school diploma 2-4 years Customer Service related skills 2-3 years Optical knowledge required ABO certified preferred Must have professional phone etiquette Strong computer skills in MS Office Software Must be able to work OT and Saturdays as required Must have high stress tolerance for high demanding account Must be able to write and speak English


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