Search Jobs | Submit an Application | About Us | Benefits | Lenses | Coatings | Labs | Equipment | Home  

Zeiss Precision Consultant

November 19, 2012 - December 23, 2012
Location:Hopkinton, MA
Benefits:Medical, Dental, Vision, FSA, 401(k), etc.
Employment Type:Full Time
Department:Customer Service
Duties: Perform routine Customer Service Agent duties including answering phone, keying orders and resolving routine customer issues
Make recommendations and/or troubleshoot lenses, frames, measurements, product availability, fitting and dispensing techniques for ECPs and CSAs
Gather information from customers and make decisions to provide service recovery as needed
Introduce concepts which help achieve maximum customer satisfaction
Liaison with local Lab Operations and designated Center of Excellence management
Ensure day to day customer service operations at local site comply with COE policy and process guidelines
Perform daily review of Case Management with appropriate investigation, escalation, resolution and closure which includes follow-up communication with ECPs
Work with local and regional Quality in the investigation of returns claims to determine and approve credits
Perform daily review of Activities Reports to determine gaps in service and identify opportunities to delight the customer
Respond to emails, phone calls and other communication within 24 hours
May be responsible for training CSA in, but not limited to, ABO certification, optics and Zeiss products
Qualifications: State Licensed, ABO Certified or agreement to be certified within 1 year of employment
Minimum of 5 years customer service experience or equivalent
Excellent customer service skills
Builds a collaborative relationship and loyalty with the customer
Minimum of 3 years optical experience required
Excellent communication and consultancy skills
Proficient in Microsoft Office Suite, particularly Excel and PowerPoint
Willingness to learn proprietary software applications
DVI experience preferred
Commitment to excellence and high standards
Strong organizational skills; able to manage priorities and workflow
Professionalism under stressful conditions
Works independently and as a member of a team
Understands and follows written and verbal instructions
Acute attention to detail
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Capable of performing administrative functions and basic accounting procedures
Ability to receive and execute directions from cross-functional levels of management


THE ABOVE IS INTENDED TO DESCRIBE THE GENERAL CONTENT OF AND REQUIREMENTS FOR THIS JOB. IT IS NOT TO BE CONSTRUED AS AN EXHAUSTIVE STATEMENT OF REQUIREMENTS, DUTIES, OR RESPONSIBILITIES.


This job is no longer active. Please click here to see current job listings.

Share this Job:


Get Notified of New Jobs at Carl Zeiss Vision

Enter your email address:

Add to Google Reader or Homepage


Managed by Job Match LLC, All Rights Reserved - iApplicants™ Applicant Tracking System © Copyright 2005-2014 | admin